9 element(s)

Unloading slots

Scalia 2010.11.25

The ECR Italy recommendation on Unloading Slots.

The project was focused on analysing and recommending operating models for implementing loading/unloading reservations through time slots. The objective was to minimise the wait times along the entire supply chain, which includes retailers distribution centres but also manufacturers warehouses.

Click here to download (Italian Language)



Category Management (ECR Italy)

Scalia 2010.02.19


The executive summary of the Italian Blue Book on Category Management.
Turning the focus to consumers' needs, learning to manage the business by product category, strengthening the manufacturer-retailer relationship are the three innovations that underpin the Category Management operating model developed by ECR.

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ECR Italy Category Management
View more documents from ECR Community.





Collaborative CRM (ECR Italy)

Scalia 2010.02.19


The executive summary of the Italian Blue Book on Collaborative Customer Relationship Management.
Customer Relationship Management (CRM) is the strategic approach used to identify and optimise the product offer to different customer segments and to make the gradual transition from mass marketing to one to one marketing.
Collaborative Customer Relationship Management creates opportunities to generate value with a common target consumer and to develop a reciprocal and long-term relationship between the brand, products, and common consumer targets. Improving customer satisfaction and bettering the performance of the industry and distribution, while also creating value. These are the objectives of the Consumer Relationship Management model developed jointly by ECR Italy.

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Optimal Shelf Availability (ECR Italy)

Scalia 2010.02.19


The executive summary of the Italian Blue Book on Optimal Shelf Availability.
OSA includes three basic steps to recapture lost sales and improve the results of the industry and the individual company: measure the shortage of products on the shelf, understand what’s causing the shortage along the entire logistics chain, identify the actions to improve the level of service to the final customer.

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Shrinkage (ECR Italy)

Scalia 2010.02.19


The executive summary of the Italian Blue Book on Shrinkage.
Measure product losses along the entire supply chain, understand the responsibilities and the causes of the loss (damage, inventory differences, fraud), and find ways to recover lost value are the three steps necessary to earn significantly higher profits and revenue and improve customer service.


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Fast Perfect Order (ECR Italy)

Scalia 2010.02.19


The executive summary of the Italian Blue Book on Fast Perfect Order.
The Fast Perfect Order (FPO) is an integrated solution whereby the manufacturer, retailers and third parties work together to standardise and maximise the efficiency of the flows and the processes to exchange merchandise and order documents, order confirmations, shipping notices and invoicing with their commercial partners.

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